Returns

We accept returns from online store purchases within 30 days of delivery. Purchases made at the Tour Stops are final sale. Discounted and promotional items are final sale. Items bought at the merchandise store of Sephora Arena can only be returned/exchanged at Sephora Arena.

What can be returned

Items must be unworn and in their original packaging with all tags/stickers.

How to start a return

Visit our Contact page and send us your order number and the items you want to return. We will reply with return instructions within three business days.

Refunds

Once we receive and inspect your return, we will refund the purchase price to your original payment method. The refund will be according to the price paid at the time of purchase. Your bank or card issuer may need extra time to post the refund.

Return shipping

You are responsible for the cost of return shipping, unless your order arrived damaged or incorrect.

Exchanges

Need a different size? Contact us and we will try to help, based on availability. Some items are not eligible for exchange.

Damaged or incorrect items

If your order arrived damaged or incorrect, contact us within 30 days of delivery so we can fix it. We want to make things right.